Hi Jacqueline,I hope you are well and want to take this opportunity to thank you for making ours, a memorable holiday. I cannot fault you! From day one you were always so dedicated to the tour ,placing our needs above yours and working extra hours to ensure all went well! You are a breath of fresh air if I compare you to other tour guides. You gave us the space to explore and make mistakes but feel independent and choose to follow our wishes if we wanted but being there at the same time for the others who were not so adventurous!I wish you all the success with your future trips and I will not hesitate for a moment to refer C the World to friends or join you on other tour that may interest me . April Italy 2015